Terms and Conditions Hotel Večernice
1. Prices and services
Guideline prices for accommodation and other services are published in the presentation materials of the landlord (web pages, leaflets etc ) . For the customer, it is obligatory the price that is listed in the voucher (the voucher ) . For a range of contracted services and prices is bound by the listing in the voucher. The landlord selects a binding reservation deposit of 50 % of the ordered services. The landlord is entitled in cases that can not control (eg force majeure ) , agreed to change the conditions of residence .
2. Customer canceled the reservation
The customer is entitled to cancel the order at any time prior to arrival . Cancellation of stay requires a written electronic form (e-mail with return receipt ) to the address email@example.com . Crucial to the date of the cancellation of residence is the date and time of sending the email.
Cancellation fees when you cancel your stay:
- Up to 14 days prior to arrival - no cancellation fee
- After 14 days prior to arrival - 50 % of the ordered services
- No show ( not take place ) - 100 % of the ordered services
For larger groups can be arranged individual cancellation fees . The landlord will not charge the cancellation fees if you could draw the agreed services on the following grounds : family bereavement , hospitalization of the customer or a family member , serious illness , military call up, disaster. Above, the customer has to provide proof within 3 days of the occurrence.